The player from Germany reported that after winning 800 euros, the casino confiscated the majority of his winnings, leaving him with only 40 euros. We asked him to clarify whether a bonus had been used, whether KYC verification had been completed, and to provide supporting screenshots, but he did not respond. As a result, we were unable to investigate the case further. The complaint was closed due to lack of response from the player.
WinPlace Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €800
WinPlace Casino
Safety Index 2.6 Very lowCase summary
Discussion
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3 weeks ago
Translation
Hi, I just won 800 euros, but they simply took the money away and left me with 40 euros. Please help me.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Vitalis35,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have encountered.
To help me better understand what happened to your winnings, could you please clarify the following:
- Did you use a bonus when accumulating the €800 winnings? If so, could you please specify which bonus or promotion you used?
- Have you successfully completed the KYC verification process at the casino?
- Could you please provide screenshots showing the bonus you used, your winnings/balance before the funds were removed, and your current balance, if available?
You can attach the screenshots directly here in the complaint thread.
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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2 weeks ago
Dear Vitalis35,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
