Winorio Casino - Player wants account to be closed.

I just want them to close my account because I have gambling addiction and they don't i sent them many emails and all they do it's ask me again and again to think about it and staff like that its been a week now i just want the account to be closed...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winorio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your self-exclusion requests with me and the casino's responses? Please share the information to my email at tomas@casino.guru
• Could you please advise when the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Winorio Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@winorio.com (include me in the copy at tomas@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dimitrios,

We apologize for the wait.

We would like to inform you that your account has been permanently deactivated as per your request.

Thank you for your understanding.

Best Regards,

Winorio Team

Dear dimitrios1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru