Wino Casino - Player's winnings are confiscated due to deposit error.

Made a deposit of 20 euros which was approved. Played up to 200 euros and made a withdrawal. It took 1 week before I received a response: After a thorough review of your account, we have discovered that your deposit, due to a payment error, was not processed correctly and you were not charged. This means that your winnings were generated from funds that should not have been in your account.

How can the deposit be approved from the very beginning then? Real crap site...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm your deposit was processed and not returned to your bank account?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Youknowitman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru