Winningz Casino - Player's withdrawal is delayed due to wagering issues.

I deposited 1507,84kr on May 1st this year.

I won without any help of bonus.

Verified my account and requested a withdrawal.

It got denied and their live support told me to wager my deposit 3x.

They refuse to tell me exact amount of what is left to wager and tells me to contiue to play until their software accepts my withdrawal.

I have now done several hundreds of spinns betting everything from 20-50kr per spin.

I have wagered well over what was required and still i get the same message when i try to withdraw.

I told their live support this and they just tell me to continue to play without even calculating my spins.

They want me to calculate it manually and then send them screenshots which will take me to make about 50 screenshots to do.

Also i think it is very strange to ask the costumers to do their job for them.

I have wagered far more than the 3x of my deposit.

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Dear hoshy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal process at the online casino.

In order to better understand the situation and assist you effectively, please provide us with the following details.

• Can you confirm the exact amount of your winnings that you are trying to withdraw?
• Please provide screenshots of your betting/gaming history.
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hi,

the total sum is 11272kr

I cant take screenshots of my bets it would be more than 20 screenshots.

I Counted my spins manually now and it is:

300*9kr = 2700kr

76*20kr = 1520kr

174*25kr = 4350kr

10*50kr = 500kr

Total wagered = 9070kr

I deposited 1507,84kr

and the wager requirments is 3x deposit which means a total of 4 523,52kr

When i talk to their live support i get no help at all and theu just keep telling me toplay until the error message dissapeares.

I have told them multiple times that i have wagered way above the requirment and it must be an error on their side of the software but still they dont even count my spins.

Here is screenshot of my deposit and then just some of all tghe spins i made.

Dear hoshy,

Thank you for your cooperation. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samko, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear hoshy,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Winningz Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Winningz Casino,

Please provide detailed information regarding the player's issue. In particular, the player claims that they have already met the requirement to wager their deposit three times and should therefore be eligible to withdraw their funds.

Could you please clarify why the withdrawal is currently not being permitted and provide any relevant supporting evidence, such as the player's transaction history, gameplay records, wagering progress, or any other documentation demonstrating that the wagering requirement has not been fulfilled or explaining why the withdrawal remains restricted?Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.