Winningz Casino - Player's winnings have been confiscated.

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Dear Halc,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify whether all your documents have been approved?
• Do I understand correctly that you have provided evidence of your legal co-ownership of the bank account?
• Have you attempted to explain the situation to the casino?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi. Yes, all documents have been confirmed. Yes, proof is available from the co-owner. And yes, I've already explained everything. In total, we exchanged approximately 60 emails back and forth.

Thank you very much for your reply, Halc. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Halc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru