The player from the United Kingdom was dealing with a delayed withdrawal. Despite having received a confirmation of withdrawal stating the process would take 7-21 business days, the withdrawal was still pending one month after the request had been made. The player confirmed that she had not used a bonus to accumulate her winnings. Due to the casino's consistent 'No Reaction Policy' to our attempts, we were forced to close the complaint as 'unresolved', which was set to affect the casino's overall rating.
WinnerCasino - Player’s withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 267
Amount: £1,200
WinnerCasino
Safety Index:Very lowCase summary
Discussion
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1 year ago
i made withdrawal on 4 March
. reseved confirmation of withdrawal telling it will take 7-21 working day.... im still not reseved money and my Withdrawal is on AWAITING!! contacted customer service support and they just giving excuses i neer to waot longer
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1 year ago
Dear inesavenediktova,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please specify if your winnings were accumulated with the help of a bonus?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 year ago
I never play with BONUS its to complicated when you whant to withdraw the money... so i don't have any Bonus added on my deposit....
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1 year ago
Dear inesavenediktova,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from WinnerCasino. I wish I could be of more help.
The casino can reopen this complaint anytime.
