Winner Island Casino - Player's funds have been confiscated and account closed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino. Please note that we can only assign one complaint to one online casino. If you wish to raise a complaint against other online casinos, kindly file a new complaint. Also, none of the screenshots you provided are related to Instaspin Casino. Kindly provide evidence in the thread related to the appropriate online casino only.

Please allow me to ask you a few questions so I can better understand the situation.

• Has Instaspin refused to provide you with a game history?
• Could you please specify what bonuses were added to your account? Could you please share screenshots of your deposits in the casino? Could you please share screenshots of bonuses that were activated on your account?
• Could you please share with me your communication with the casino regarding the issue and other relevant evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I signed up via Betbury.com , the platform's is winnerisland.com and most communication is via instaspin.com and WinnerIsland35.com.

Ive requested raw deposit data and bonus info. As the bonus feature consistently fails when depositing and now they are won't reply. I will email you all screenshots and chat transcripts

The casino is only sending me a snip of game play history and deposit history in excel which has been edited. The bonus feature doesn't work when you select it. I had made approx 40 plus deposits over the space of 4 weeks, and i had multiple issues with deposits not being credited, eventually they were. But, after checking my bank account, all deposits i made do jot align with was debited, plus they were using 6 or 7 different shell accounts.

I had 3no of 5k withdrawals pending 2 weeks prior and they purposely kept rejecting my kyc verification. I ended up gambling this and won the 35k after that around 6th or 7th of July

Examples of when i made deposits and selected no deposit, but it was credited. They also confiscated all my money, even though i deposited whilst i had 10k in pending withdrawals. And they are claiming i voided b

Thanks for your patience.

The complaint was reassigned to WinnerIsland Casino. Thanks for your understanding.

Sadly, the fact that you opted out of bonuses doesn't matter in this situation. Based on the provided game history, you gained an advantage when playing with the bonus money during the affected period. During this time, you won and were therefore subject to the bonus terms. It would be impossible for us to argue that you are eligible for winnings based on these circumstances, since multiple breaches of the bonus rules were observed.

We can only recommend that you pay closer attention to the status of your account when you play.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.