Winna Casino - Player’s winnings are delayed and account issue unresolved.

My final attempt in trying to reach a resolution or being helped. I’ve already explained this in depth to Winna & even though they could see with proof I was correct they just wouldn’t do anything about this. Will be posting full in depth reviews on our platform if we do not hear back asap. I will not stop until this is resolved. If I have to file formal complaints and demand payment etc. I will go that route. Please let’s fix this though honestly & quickly. I promote & was going to be affiliates on my platforms with nearly 2 million people. I’ve tried to request this issue be made fair so I could give my honest review and become an affiliate.

This is the main reason I deposited and kept depositing. To get to this very level up bonus. Once I win it, no go & they won’t do a thing about it. If you aren’t going to fund me my winnings at least refund to my account from deposits made.

Basically,

1.) Level up - spin the level wheel win $1k & the site crashes & immediately logs me out, get some sort of error message if I remember correctly. Signed back in, and even after proof no funds credited to my account.

total owed: $1,000

unfortunately if I’m treated unfair & in this manner I do not want to promote Winna., but hoping I am completely wrong. I want so bad to love Winna, and I do, it’s legit the best platform & all things are awesome besides this one little easy fix! Please make things right.

(also was promised a match to my vip when I originally joined and either $250 or up to $250 if you could look into that please!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Are you currently in any affiliate relationship or contract with Winna Casino, or were you only planning to become one?
• Do you have any evidence showing that you won $1,000 on the Level Up bonus wheel and that the amount was not credited to your account? If so, kindly forward it to me at veronika.f@casino.guru.
• Have you contacted the casino’s customer support after the winnings weren’t credited? If yes, could you please describe their response or share any screenshots of your communication?
• You also mentioned a VIP bonus (either $250 or up to $250). Was this offered as a deposit bonus, or was it supposed to be a free bonus?
• Have you made any successful withdrawals from this casino before?
• Have you already completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Xabelxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.