HomeComplaintsWinMate88 Casino - Player experiences deposit issues with casino access.

WinMate88 Casino - Player experiences deposit issues with casino access.

Opened
Current status

Waiting for player to reply

6d 22h 44m 26s

WinMate88 Casino
Safety Index:Low

Case summary

The player from Australia deposited money into Winmate 88, but now she cannot access the casino website or platform after the deposit was taken.

Public
Public
4 hours ago

Deposited on winmate 88 they took my deposit and now can’t access the casino through the web or platform

Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear Ellise231,

Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better. Are you unable to access the casino's website or log into your casino account?

I look forward to your response and am here to help.

Best regards,

Kristina


Ellise231 has 6d 22h 44m 26s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.