The player from Romania has had their account closed and funds confiscated by Winmasters, which cites false multi-account claims. They dispute these allegations and request evidence from the casino, as they assert they have only ever operated one account on the platform.
Winmasters Casino RO - Player's account has been closed and funds confiscated.
Opened
Current status
Waiting for player to reply
5d 1h 12m 57s
Winmasters Casino RO
Safety Index 5.2 Below averageCase summary
Discussion
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winmasters Casino RO.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
