The player from the United Kingdom had requested a withdrawal a month ago but had not received any payout. Communication had been limited to a bot that offered no real updates, and he had not received responses to several emails. He suspected the site was fraudulent and wanted it shut down. The complaint was closed as unresolved due to the casino's consistent lack of cooperation and failure to respond to multiple attempts at mediation. It was noted that this behavior had negatively impacted the casino's overall rating, and a recommendation was made to avoid this casino.
Winit Casino - Player's withdrawal is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 191
Amount: £700
Winit Casino
Safety Index:Very lowCase summary
Discussion
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2 months ago
They are not paying out. They said 30 working days which was strange anyway. I can only communicate with them through a bot that tells me it will keep me updated. Never received an email from them. They don’t reply to multiple emails I’ve sent. At this point I know the money is gone and it’s a fraud site so just want it shut down
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear JonCuk, thank you very much for submitting your complaint. I am sorry to hear about your negative experience with Winit Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you please attach a screenshot of your pending withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila G.
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2 months ago
No I haven’t made a previous withdrawal this is the first one.
They have confirmed with me that everything is ok for my withdrawal to proceed. All checks done just waiting on the finance team which is ‘busy’.
This is the withdrawal screen.
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2 months ago
Dear JonCuk,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Winit Casino to ignore us completely in our attempts to mediate any kind of issue. Please see all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Winit Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
