The player from the United Kingdom had a pending withdrawal request that had been open for 21 business days, totaling a month, with no assistance from the staff. The Complaints Team reached out to the player multiple times, requesting additional information and documentation to proceed with the investigation. Due to the player's lack of response to these inquiries and reminders, the complaint was closed for the moment. The player could reopen the complaint in the future if communication was resumed.
Winit Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £750
Winit Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
2 months ago
Its been 21 business days since I requested a withdrawal. A full month has passed and its still pending with no end in sight. Staff wont help.
Public
Public
2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of the payout request with the status visible? Send it to my email at tomas@casino.guru or post it here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Dear Sp123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
