Winit Casino - Player's account closure request has been ignored.

I have been asking the site for months to close my account through live chat, emails to multiple different email addresses and siting my gambling problem and issues with the site but I have been ignored every time I have more emails and things if you need to see them

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Winit Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account?
• Have you initiated a chargeback with your payment provider?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Lozzy90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.