The player from South Africa had requested a withdrawal from Wingaga three weeks prior but faced repeated delays and multiple excuses from the casino. Despite following their instructions, he experienced continuous setbacks and was frustrated with the lack of professionalism provided. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to their inquiries and reminders, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
WinGaga Casino - Player’s withdrawal has been delayed multiple times.
Closed
Our verdict
Player stopped responding
Amount: Ł87
WinGaga Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 months ago
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share the communication in which the issue with the casino making a mistake is discussed?
- Could you please share a screenshot of the withdrawal request with the status visible? Send the information to my email at [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
Dear Tawanalc13,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
