Winera Casino - Player’s withdrawal is delayed.

I requested a payout late part of August I jump through all the hoops submit it all the paperwork all the documents and it's been sitting in the check out as pending

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Dear Jvck928,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification? Which particular documents were you asked to provide during the process?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas