WinDetta Casino - Player is unable to access casino website.

Access locked with message "YOU ARE UNABLE TO ACCESS LUCKGREEN.COM"

Dear mtdamazio,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinDetta Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your access to your casino account has been restricted?
• Could you please advise how long were you a player of the casino and when exactly the issue started?
• Were you able to contact casino support regarding the issue? What was the casino's response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear mtdamazio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.