The player from Singapore had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. He claimed that his account had been locked and he had been blocked from all contacts due to alleged syndicate betting. Despite our team's attempts to assist him and requests for more information, the player failed to respond. Therefore, we were unable to investigate further and the complaint was rejected.
Winbig7 Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 18,990 $
Winbig7 Casino
Safety Index:LowCase summary
Discussion
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2 years ago
I played on this website winbig7. They say i have Syndicate betting. Starting i deposit 1000$ and i win 3000 plus SGD. Withdrawal went successful. 2nd deposit a 500$ and i win 1.4k
SGD and withdraw successfully.
3rd deposit a 400$ SGD and after playing for a day of casino on Evolution Gaming, Blackjack & Baccarat. I win up to 18990$ waiting for withdrawal at 12am as each day i only can withdraw 2 at a time. When i withdraw they say they have to investigate my account due to abnormal betting. Say it take 4-5days working days. Today its the 6th working days and they change their reasons to once the investigation is done, they will update me. They provide me O proof of me betting abnormally. I ask them to show me the evidence. They ignored it.
When i win small they give. When i win big they give me stupid reasons. This happen on the 26
July 2023, Now its 2 Aug 2023.
On the 31 July they did a fake deposit of 700$ in my account and stated rejected. I never touch my account to deposit but they are doing something or creating reason on my account.
Pls investigate for me
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2 years ago
Dear Venten,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
same reason as the victim from Korea 1 year ago. I play evolution blackjack only. and they said i did syndicate betting. Now my account is lock and they block me from all my contacts.! I asked them for proof. They blocked me. If they are right why do they need to block. SHOW ME THE EVIDENCE AND EVOLUTION CASINO BLACKJACK CAN NEVER GO WRONG!!!
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2 years ago
Dear Venten,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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2 years ago
We’ve reopened this complaint at the request of Venten.
Could you please advise if the casino informed you which rule you breached? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
