WinBet Casino BG - Player complains that they didn’t win anything. We rejected the complaint because the player didn't respond to our messages and questions.

Is it possible for winbet to only be deposited and the winnings are a mirage. I play regularly but I have the feeling that I am a leper. I have over 60 deposits of at least BGN 20 and I have no withdrawals. There is simply no resonance. but I have played on other sites, but this is the first time such a thing has happened to me to have so many deposits and not a single withdrawal. Everyone says that there is a profit and a return, or they are biased towards me or they are towards everyone and they just make fake advertisements with placed persons with checks for thousands of levs. He didn't even let me know how to believe that I could win a jackpot. Can I sue for lost profits? Because the rate of return is not what they describe it, they only mislead people. If there are other victims like me, let them write, do not hesitate to complain, because everyone hopes to win and give their money, and in the end you feel cheated and robbed.

Dear Наталия,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Наталия,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.