Winbeatz Casino - Player's account has been closed without payout.

I won €247,500.00 at the casino, and I've been trying to get paid for about a month now. I tried to resolve the situation directly with the casino, but my account ended up being closed/deleted, and they didn’t pay me. I have proof of the winnings, my account balance, and all my attempts to contact them. 

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the winning spin of €247,500.00 recorded in your gaming history?
• Do you have any other evidence showing the win apart from the screenshot you uploaded with your complaint? Unfortunately, this screenshot alone is not sufficient evidence to confirm that these winnings were accumulated on your account, as it does not contain any information that would allow us to link it to your casino account.
• When exactly was your account closed? Did you receive any emails from the casino informing you of the reason why they decided to close your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika