WinBeast Casino - Player’s winnings have been confiscated.

I made a deposit of £20 and received a £10 bonus and 100 free spins… i completely waged the £10 bonus and withdrew my winning and sent the id information they confiscated the £850 and said that you can only win £100 with a bonus I have looked at terms and conditions nothing is mentioned about only being able to win £100 …completely gone I contacted them and they can’t give any real answers I am disgusted and shocked. I was allowed to do a withdrawal why did it allow me to do so if this is the case ? ..I want to dispute this I will never play with this site again I was told my winning were begin processed by an agent who said all good their end ..,what a joke scam casino stay away

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

This is a screenshot of a deposit on the Winbeast site can’t send a screenshot of second deposit as that’s what I used but here is the third

The casino are saying free spins capped at £100 but I used a bonus and it was wagered and wasn’t capped and I can’t find any information on second bonus been capped at all ..I didn’t use the free spins till after the withdrawal I am disgusted I will never deposit with them again … I always got on casino guru and trust pilot to check review before I join a site and this is the out come a scam casino who will not answer any of my questions and I keep getting transferred to different agents.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Dante08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru