WinBeast Casino - Player's account closure request is being ignored.

On numerous times with this casino. I have asked them to self exclude permanently close my account. They keep saying only your vip manager can close account which is a load of rubbish. After ignoring my emails they come back and say they can’t due to multiple excuses

please help me I have a gambling problem which I have stated continuously and they are just interested in taking your money no self exclude option and they will not close not just for me for all off there players -please see the trust pilot reviews. As I have asked on multiple occasions I feel they legally owe some of my money back. Worst case scenario I just want the account permanently closed. With no option to reopen it’s ruining my life.

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Dear True1234,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

SELF-EXCLUSION BY REQUEST

You may also contact our support team at support@winbeast.com and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at support@winbeast.com in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it."

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?
• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.