The player from Romania had a balance of 29,000 RON at Win Airlines and requested a withdrawal that remained pending. Despite contacting support, she did not receive a clear explanation for the delay. The player was asked several questions to clarify the situation and was given additional time to respond. However, due to her lack of response to inquiries and reminders, the complaint was closed for the time being. The player could reopen the complaint if she decided to resume communication.
WinAirlines Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 29,000 lei
WinAirlines Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 month ago
have a balance of 29.000RON on the casino website 27winairlines44.com (Win Airlines).
I requested a withdrawal but the casino has not processed my payment. Support does not provide a clear explanation and the withdrawal is still pending.
I am requesting help to resolve this issue and receive my winnings.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Since when are you attempting to pay out your winnings?
- Have you opted for the same payment method for deposits and payouts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Elena391911,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
