The player from Poland faces denial of his withdrawal request after sending required documents and receiving confirmation of account activation. He also encounters issues logging into his account after attempting to request withdrawals in installments and has not received any responses to his inquiries about the situation.
Win2Chill Casino - Player's withdrawal has been denied and account access blocked.
Opened
Current status
Waiting for player to reply
6d 22h 28m 21s
Win2Chill Casino
Safety Index 6.8 Fresh casinoCase summary
Discussion
Public
Public
15 hours ago
Translation
The casino refuses to withdraw my funds. They wanted documents, so I sent everything. After verification, I received an email stating that my account was fully active. Until around 6:00 PM on June 22, 2026, I could log in to the casino, play, etc. without any problems. I requested a full withdrawal, but after a short time, the withdrawal was denied. I requested it in 200 PLN installments because I knew small amounts wouldn't be a problem. After leaving the casino, I changed websites, and while logged in, I simply continued browsing the website. After a short chat, I returned to the casino to check the status, but there was a problem logging in, as shown in the attachment. Of course, I reset my password, and I received an email with a link that stopped working a second after logging in. I tried the reset three times, and still got the same message. Of course, I emailed the casino asking for an explanation of this strange situation, but I didn't receive a response. I should also mention that they are cheating with bonuses, as the information provided with the bonuses is not accurate.
Automatic translation:
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1 hour ago
Important notice:
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which identity documents did you send to the casino for the verification of your account? Have all your documents been reviewed and approved by the casino?
- What types of games did you play to accumulate your winnings?
- Did you accumulate these winnings with or without a bonus?
- When was the last time you successfully logged into your casino account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
