Win Casino - Player’s winnings have been confiscated.

Hello,

won 3,083 ETH equivalent to 12000USD.

When I was about to withdraw the money to my crypto account, customer service claimed that I had jumped between wifi and 5G when I played at this crappy casino.

They then removed all my money from my account.

I have since tried to make reasonable contact with this casino but unfortunately without success.

win.casino

/ Jocke

Dear jockemangs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did the casino confiscate the funds?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Dominica,

1. No, no withdrawals
2. Yes, it's ok, and they have all the documents.
3. No, I never use Bonus.
4. Yes, they took away all the money except the money I deposited. They offered me to withdraw the money, which was about 200 USD. But I never withdrew it because I was so extremely angry about their behavior.

Sent you an email with withdrawal history and chat history.

Extremely grateful for your help!

/ Jocke

It would be absolutely fantastic if there was some way to stop this garbage casino. I'm thinking mostly of all the future players who will be affected. I see it as a very small chance of getting my money back, but if I can help others by closing down win.casino, that would be a win in itself. I've been to casinos before where it's difficult to get your money out, but I've never been to a casino that has stolen your money. 100% a really, really bad casino with a focus on only deceiving all its players.

/ Jocke

Hi Dominica,

Just curious if you've had any contact with the thieves?

/ Jocke

Dear jockemangs, I have not received any communication with the casino regarding this issue from you. My email address is [email protected].

Dear jockemangs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I don't really understand. I haven't heard anything from you.

Have you contacted the casino? Do you have any information to give me?

/ Jocke

Dear jockemangs, in order for us to proceed with your complaint and contact the casino on your behalf, could you kindly forward your communication with the casino (emails, chat transcripts, or any other messages) to my email address: [email protected]?

We need this information to fully understand the situation and take the next steps.

Dear jockemangs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Have you had any contact with the company?

Dear jockemangs, unfortunately, I haven’t received any communication from you with the casino. In order for us to move forward and contact the casino on your behalf, we need to review the communication you’ve had with them regarding your issue.

Please kindly forward any relevant emails, screenshots, or chat transcripts to my email address: [email protected].

Hi, I emailed you a month ago. Sent you an email again now with communication and account status.

Dear jockemangs, have you ever used a VPN while playing at the casino?

If yes, could you share:

Which country the VPN was set to?

When and why you used it (for example: privacy, connection issues, or access from a different location)?

Dear jockemangs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.