Win Casino - Player's account has been blocked.

I created an account on February 10th. I deposited $300. I played roulette a couple of times and my balance reached $600. I was asked to go through verification. I provided all the documents. A couple of days later, my account was blocked. The casino hasn't responded to me for over a month. Please help. I haven't used any bonuses.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the 300 dollars your only deposit in the casino?
• What particular roulette game did you play?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas