The player from Germany had deposited 10 euros on 16/10/2024, but the amount was deducted from her bank account without being credited to her casino account. Despite several inquiries with customer service, the issue remained unresolved. Shortly afterward, the player reported the funds were found and the issue was resolved.
Wildz Casino DE - Player’s deposit has not been credited.
Resolved
Our verdict
Case closed
Amount: €10
Wildz Casino DE
Safety Index:Very highCase summary
Discussion
Public
Public
1 year ago
Translation
On 10/16/2024,
I deposited 10 euros.
The amount was immediately deducted from my bank account.
After several chats with customer service, they kept saying they were working on the problem, but it still hasn't been credited to my account.
Automatic translation:
Public
Public
1 year ago
Dear kater,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
1 year ago
Translation
hello the problem has been solved, I got the money now
Automatic translation:
Public
Public
1 year ago
Dear kater,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
