Wildsino Casino - Player’s withdrawal is delayed repeatedly.

I made my first withdrawal attempt on May 13th. This was pending for many days before it was approved. I then followed up on my bank account, but the money did not arrive. I then logged into the casino and discovered that the funds were back in my gaming account. This has now happened several times, without explanation from Wildsino. When I ask for help, I get the same email all the time thanking me for my patience and that the withdrawal is being processed and Seems ok. This is clearly Wildsino's m.o. and I have zero hope of getting the money out. They should be stopped, and I see on Trustpilot that this is something many people experience.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully completed the full KYC verification process at this casino?
• Which payment methods have you used for your withdrawal requests so far?
• Have you tried selecting a different withdrawal method to determine whether the issue persists?
• Did you accumulate your winnings with or without a bonus?
• Have you contacted customer support via email and asked whether your withdrawal could be reviewed and approved manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Caterham,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru