Wildsino Casino - Player’s withdrawal is delayed and account is not verified.

Dear Casino Guru,

I have the same problem here with Wildsino as i do dudespin except this Casino after 1 month of a pending 500€ withdraw they open up a wide range of verification tabs on my account which i completed a week ago. I logged onto my account yesterday to find that the account still says not verified with no other tabs open. They cancelled my withdraw and locked this section on my account so i cannot make a new one even though they do not pay anything. What was completed for account verification:

1.Live picture of my passport and selfie.

2.proof of address.

3. 1 month skrill history which i used to make deposit. I deposited 300€ with a 300€ bonus.

4.Proof that my skrill account is mine documents.

5.Selfie with Wildsino open on my device and my passport.

Emails are ignored by this Casino and dudespin and chat i am not sure why they have it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildsino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your reply.

I signed up with Wildsino on the 11th March. I can only assume that future withdrawals was blocked when they added verification tabs to my account which i completed 8 days ago. It took the casino 1 month from withdraw to ask for account verification. Wildsino confirmed this was no requirement when i questioned why i was not receiving a withdraw at the start. suddenly add it after 1 month.

I played slots and won from making a 300€ deposit and received a 300€ bonus.

Dear SuperDLD,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear SuperDLD,

I sincerely regret to hear about the blockage of your account. Please be assured that I will reach out to the casino promptly to work on resolving this matter for you. I would also like to invite a representative from Wildsino Casino to join this conversation to assist in addressing your complaint.

Dear Wildsino Casino,

could you kindly provide information regarding the reason for the player's account blockage? Additionally, if you could share any relevant evidence, it would be greatly appreciated. You may include your statement and the evidence here, or alternatively, you can send it to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation. Kind regards, Jana

Seems like they paid me 500.

Maybe the rep can explain why it takes so long even thank you.

Dear Casino Guru,

We are processing this withdrawal and will let you know once it is completed.

Kind Regards,

Wildsino Team

Dear Wildsino Casino,

Thank you for the update. We kindly ask that you keep us informed once the payment for the player has been released. We appreciate your continued support.

Dear Casino Guru,

We are pleased to inform you that there are no more pending withdrawals.

Player can proceed with new withdrawal requests.

The funds may take 3 to 5 working days to appear on their account, depending on their payment method used and bank’s processing times.

Kind Regards,

Wildsino Team

Dear Wildsino Casino,

Thank you for the update.

Dear SuperDLD,

We have received information from the casino that you may now proceed with another withdrawal request. Please do keep us updated once you have received the funds. Additionally, could you provide us with the current pending balance on your account? We appreciate your continued support.

Dear Wildsino,

As you can see from my attached screenshot just taken from my account i had 3 withdrawals pending. You have processed only one so there are in deed 2 more pending withdrawals.

Demi

My apologies casino guru i posted this on the wrong thread,

Dear SuperDLD,

Have you had the opportunity to proceed with another withdrawal from the casino? Additionally, could you kindly update us on the current balance of your account? Thank you.

Dear SuperDLD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru