The player from Germany struggled with a €500 payout request made on June 3, 2026, which remained in 'Processing' status after two weeks. He had contacted support multiple times, receiving generic responses without a clear explanation for the delay. The player confirmed this was his second withdrawal, with the first being successful, and that he had not completed verification yet. Despite the Complaints Team's efforts to gather more information and extend the response time, the complaint was closed due to the player's lack of further communication. The player retained the option to reopen the complaint if he chose to resume contact.
Wildsino Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Wildsino Casino
Safety Index 2.1 Very lowCase summary
Discussion
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1 month ago
Translation
I would like to file a complaint against Wildsino.
On June 3, 2026, I requested a payout of €500. To this day, the payout remains in "Processing" status and has neither been approved nor paid out.
I have contacted support several times to find out the current status. Unfortunately, I receive virtually the same answer each time: that I should continue to be patient and that the payout is still being processed. I have not been given a concrete explanation for the delay or an expected payout date.
Despite the now lengthy waiting period of two weeks, support was unable to give me a definitive answer.
I request that Wildsino process my withdrawal promptly or at least provide specific information as to why the withdrawal is being delayed for so long.
Payout amount: €500
Payment request submitted on: June 3, 2026
Current status: In progress/Pending
Thank you so much for your support.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
TranslationHello Attila,
The first payout was successful, this is now the second.
I haven't had to do the verification yet.
I made the profits without a bonus.
Thank you very much for your help
Best regards
Automatic translation:
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1 month ago
Dear Balu87, thank you very much for your response. To better understand your current situation, could you please confirm the following details?
- Could you let us know how long did your last successful withdrawal took to be processed?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
Thank you once again for your patience and cooperation
Best regards,
Attila
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1 month ago
Dear Balu87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
