The player from Italy had requested a withdrawal two weeks ago and had been waiting since March 9th without resolution. He found the support responses insufficient and was frustrated by the quick recharge process while facing delays with his payout. The Complaints Team had facilitated communication regarding the pending payments, and after a few days, the player confirmed that his issue was resolved, with all pending payments successfully processed. The complaint was marked as 'resolved' in the system.
Wildsino Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,200
Wildsino Casino
Safety Index:Above averageCase summary
Discussion
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10 months ago
Translation
I've been waiting for the payment since March 9th, the support is responding with sufficiency.. on the contrary, recharging the game account is fast and intuitive.. now a personal matter, if I will be able to cash out. I will ask for my account to be cancelled
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10 months ago
Dear bostikiller,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
Translation
good morning kristina, I made a withdrawal previously dated March 6, 2025 with success. Subsequently I made three withdrawals dated March 9, March 10, March 11 for a total of € 1200. The live chat customer service with which I managed to speak continues to tell me to wait without giving me concrete answers. The winnings were not made with bonus money. But with real money, I also sent a copy of my bank details printed by my bank where the name of the bank, my personal data and all the codes, IBAN BIC current account number are clearly present. While I had already sent my documents front and back, identity card and tax code for some time. My profile does not need further verification as written in my personal area.
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10 months ago
Translation
unfortunately, i don't know what kyc verification means. No Life chat operator i was able to speak to told me about having to provide documentation or further verifications. thank you in advance, i wish you a good day.
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9 months ago
Thank you for your reply, bostikiller. How many days did it take for the successful withdrawal to be processed? Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
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9 months ago
Translation
good morning, I can confirm that I have received two transfers for the value of €700, I am waiting for the last one for €500. The timing is probably long.
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9 months ago
I am happy to hear that you received the first two payments. In this case, I would recommend we give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments
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9 months ago
Dear bostikiller,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Translation
thank you so much for your help.. i finally solved the pending payments. thank you so much
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9 months ago
Dear bostikiller,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
