The player from Italy had requested a withdrawal of €114 on Wildsino on September 26th and was unable to log in due to an account review. After submitting the necessary documents on October 8th, he had not received any further communication, and it had been 17 days since the withdrawal request. The issue was resolved after the player marked the complaint as resolved, indicating satisfaction with the outcome. We acknowledged his cooperation and confirmed the resolution in our system.
Wildsino Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €114
Wildsino Casino
Safety Index:Below averageCase summary
Discussion
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4 months ago
Translation
Hi, I requested a withdrawal of €114 on Wildsino on September 26th. From October 6th onwards, they no longer let me log in (when I try to log in, I get the error "your account is under review") and on October 8th they asked me to send documents to verify my account.
On October 8th itself, I sent all the requested documents and then I never heard from them again.
Considering I requested the withdrawal on September 26th, it's been almost 17 days and I still haven't received my money.
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4 months ago
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Dear Spaffle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you had any successful withdrawals a this casino, please?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 months ago
Translation
Hi, so:
- I played a bit of slots and a bit of sports betting;
- No, this is the first withdrawal I've requested on Wildsino;
- I don't remember having any active bonuses while playing, I used my real balance.
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4 months ago
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The withdrawal was credited today, problem solved.
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Spaffle,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
