The player from Switzerland experienced a delay in withdrawing her funds, having requested two withdrawals of CHF 500 every two weeks prior. Despite being assured that the withdrawals would be processed shortly, she did not receive any updates, and her payouts remained unprocessed. The issue was resolved after the player confirmed that the casino had processed her requests, leading to the complaint being marked as resolved in the system.
Wildsino Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: 1,000 CHF
Wildsino Casino
Safety Index:Below averageCase summary
Discussion
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6 months ago
Translation
Dear CasinoGuru Team,
Unfortunately, I have to try to seek your help again. I already opened a case with AskGamblers last week, but the casino management there unfortunately didn't respond, which is why my complaint was closed as unresolved. Previously, all complaints were always handled by management.
I have had good experiences with NovaForge and its casinos, and withdrawals have always been processed within 3 business days.
Because the casino itself stated that it would take three business days, and I had to actively inquire in the chat, I was a bit unsure, especially since it was a relatively large amount for me. Last week, the chat assured me that the two withdrawals (2 x CHF 500) would be processed shortly, but unfortunately, this still hasn't happened.
I would therefore once again be very happy if I could use your service to contact the company's management and find a solution.
First of all:
- I played with the bonus and successfully wagered it. The money was, of course, in real money, otherwise a withdrawal wouldn't have been possible.
- MaxBet was respected, I had bet a maximum of 1 CHF
- KYC was not requested by the casino, the verification status is that no verification is required for my account.
Thank you
Martina
Automatic translation:
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please share screenshots of the 2 withdrawal requests with the status visible? Share screenshots here or send them to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
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6 months ago
TranslationDear Tomas,
Thanks for the quick response! These were my first withdrawal requests at this casino 🙁
Here are the transactions as requested.
Thank you!
Edited
Automatic translation:
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6 months ago
Thanks for your reply and for providing the necessary information.
Has the casino processed one or both of your payout requests since your last post?
Please let me know.
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear msg1992,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
