Wildsino Casino - Player’s winnings haven’t been received yet.

Boa noite. Fiz um pedido no dia 13 de Outubro às 23h. Até então não recebi, onde já mandei mails, todos dos dias questionei no site e onde inclusive falei com uma gestora vip que ignorou todas as minhas solicitações. Preciso de ajuda de modo a receber o meu dinheiro. Obrigada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Inesc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Mostrei a reclamação que fiz perante vós, pedi esclarecimentos tanto por mail, como chat e telegram. A resposta é sempre a mesma e que terei de aguardar. Respostas vagas e automáticas. Há alguma forma ou existe alguma coisa que possa fazer?

Boa noite.

Entrei em contacto com eles por todas as vias possíveis, continua tudo na mesma, onde só me dizem que está a ser trato. Já passaram dez dias corridos e o discurso é sempre o mesmo. Andei a verificar e já vi que só resolvem com vossa intervenção. Estou mesmo a ficar saturada. Podem me ajudar por favor?

Boa tarde,

Venho atualizar a minha situação — até ao momento ainda não recebi qualquer resposta do Wildsino nem o pagamento referente ao levantamento solicitado no dia 13 de outubro.

Já passaram mais de 10 dias úteis, o que excede o prazo normal informado pelo próprio casino (3 a 5 dias úteis após aprovação).

Solicito, por favor, que o Casino.Guru reforce o contacto com o operador, visto que continuo sem retorno do suporte, mesmo após várias tentativas diretas.

Agradeço desde já toda a ajuda e acompanhamento.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Inesc,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila