Wildsino Casino - Player is facing delayed winnings issues.

Hello, I'm filing a complaint because this casino is the typical one that takes a long time to pay out winnings and doesn't check the account before making the first withdrawal, so the 2 steps take a long time, just to reverse the withdrawal and lose the prize won. But this time I'll wait as long as it takes and I'm counting on Casinoguru's help.

Dear ericleo,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When exactly did you submit your most recent withdrawal request?

Have you made any successful withdrawals from this casino before?

Could you kindly specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Verônika

When exactly did you send your most recent withdrawal request?

Answer: I have never withdrawn from this site, precisely because of the delay in verifying and processing the withdrawal

Have you ever made a successful withdrawal from this casino before?

Answer: no.

Could you kindly specify if you passed the full KYC check?

Answer: They take a long time to request verification, this site doesn't do verification, only with a pending withdrawal request and they still take a long time to request verification.

We hope to be able to help you solve this problem as soon as possible. Thank you in advance for your reply.

Sincerely

Hi Veronika I received my winnings, can you mark my complaint as resolved please, thanks!

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru