Wildsino Casino - Player hasn't received their winnings.

Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good evening to you

1. I had access until yesterday, now it says my account is under review, but when I send it to support they have a picture of my money, my withdrawals, everything. They have access, that is.
2. I played 99% slots and towards the end a LITTLE live casino (show games like Alice in wonderland)
3. I HAD a bonus that I had wagered long before I had a large amount in my account!

why 3 days for a response? it is very important for me please help me..........

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Ioanna,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

Wildsino Team

Dear wildsino, it's been a while since I've spoken to support and they tell me that my money is safe. I understand the burden you may have but I can't wait since 29.06 and not have received anything.. In my email you tell me that I will receive it, in support the same also..

Please shorten the process a bit because the amount is large and it will take a while for the entire amount to arrive...

Dear Ioanna,

Your patience is greatly appreciated.

Kindly note that your case is currently under review by the relevant department.

We will notify you as soon as there is an update or further information to share.

Please feel free to reach out in the meantime if you have any questions.

Thank you,

Wildsino Team

UPDATE:

I just received the first withdrawal of 500 Euros and another one of 5,000 was manually activated but I didn't receive anything beyond that.

I've been waiting for her since 29.06.

I have 2 other active ones worth 500 euros and one worth 5000!

WHEN I RECEIVE THEM I WILL POST AN UPDATE. THANK YOU 🙂 ❤

2nd withdrawal worth 500 euros (I'm waiting for another one and a manual one that they made themselves worth 5,000 euros) completed.

I also received an email saying that my identification has been completed and that my withdrawals and my balance have been processed.

I guess all is well, BUT don't close the ticket until the payment is made!

Alright, let's give it a few more days. It can take some time to process partial withdrawals, but at least we are getting somewhere. Please let me know if there is any development. Thank you.

3 days ago I received a payout! Thanks for the support and the casino for the response. Be well 😊

Do I understand correctly that you have received all your winnings?

Yes, I received every last euro ♥️

Hello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru