Wildsino Casino - Player believes that their withdrawal has been delayed.

I won big at Wildsino Casino on 20.02.2025 and now have a large amount in my account. Wildsino has some very low withdrawal limits, 5000 NOK per day and 70000 NOK per month. I can accept this as long as they pay out my withdrawals eventually. I got one withdrawal paid out on 24.02.2025, but after that it's completely stopped. I now have three withdrawals that are not being processed, the first from 21.02.2025. I contact LiveChat and support at regular intervals, but get the same crappy answer from everyone.

Dear Wenche,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks for the reply, I appreciate all the help. I will be patient and wait in the hope of a fair solution and in accordance with the payout rules full payout from Wildsino Casino within a reasonable time even if it will take months with such large amounts.

Dear Wenche,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

nothing has happened, my withdrawals are not being processed. Customer service keeps coming up with various excuses, but it is not possible that a serious casino can take that long. I have asked if they want documentation to verify my account, but then they also say I have to wait until the finance department requests it. Anything to delay payments it seems. But with such a large amount that I have won 405,940 NOK, as well as 3 unprocessed withdrawals of 14,800 NOK in total, I can't let them get away with it. It seems that they have a policy where customers have to wait so long for payments that they end up canceling and playing the money. But with such large amounts on the account they must understand that it will not happen. Thank you for any help you can give me, and if more documentation is needed, I have printscreens and video recordings of games where I won large amounts

Hi, today I received my first 3 withdrawals. I have made one new withdrawal and will continue to do so every day, and now I am excited to see if I will get all of my 400,000 NOK in the end.

Dear Wenche,

I'm glad to hear that your withdrawals have arrived.

Please let us know how much you could withdraw within a month period as unless they meet the maximum withdrawal limit as per their terms, there isn't much we can do and advise to wait only.

Awaiting your response.

Regards,

Nick

Thanks for your answer and all your help. I can only withdraw 70,000 NOK per month. I have now been waiting for three weeks for a payment of 14,800 NOK, and if I have to wait 3 weeks for the next payment, it will not be possible to request a withdrawal that corresponds to 70,000 NOK per month. In any case, I will try to withdraw 5,000 NOK every day, so we will see what happens.

Dear Wenche,

Has there been any update regarding your withdrawals - did you try to request a smaller amount if it arrives faster?

Would it be possible to forward a screenshot of your withdrawal tab from the casino (with all the withdrawals - processed and pending visible)?

Please send it here or to nikolas.b@casino.guru.

Regards,

Nick

Hi, yes this is a "neverending story", but I just have to try to hold on. I have played and I have now lost some of the money, but I have had a lot of fun when I played 🙂 Anyway, I will send you printscreens of the payment history so far. The problem is that out of 3 simultaneous payments on March 19, only two of them came into my account. I make withdrawals continuously, and strangely enough, a payment came on my withdrawal made on March 19 the following day, that is, March 20. Could it be to camouflage the missing payment from March 19? I will also send you a bank statement from my Revolut account for the relevant dates.

I have been given a VIP contact, Boryana, who will help me with everything and there is an opening for me to be able to have higher withdrawals entered manually. This had to be applied for, the processing time on that application was very fast and I was rejected after a few hours. I will not be wasting any more money now, the remaining amount is now NOK 195,000 with two withdrawals of NOK 5,000 that are being processed, plus the payment of NOK 5,000 that did not find its way to my account. Guess who got it?

I can't send the bank statement, which is a PDF file, but I'm happy to send it another way if you want to see it 🙂

Thank you Wenche for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks for your help and support Nick.

Things happen here all the time, my VIP contact wanted to "help" me once again with a manual withdrawal of NOK 50,000. Then I got this email:

Boryana (Wildsino)

March 23, 2025, 15:21 EET

Dear Wenche,

After a thorough review by our relevant team, they have informed us that unfortunately a manual withdrawal cannot be made to Revolut. In order to process your withdrawal manually, we therefore need Norwegian bank details.

As soon as we receive the necessary information, we will ensure that the withdrawal is processed as quickly as possible.

Thank you for your understanding and we appreciate your cooperation. Please let us know if you have any questions or need further assistance.

Kind regards,

Boryana

VIP - Loyalty & Hospitality

It says that Wildsino Casino accepts Norwegian players, for those who don't know, we have a law in Norway that states that Norwegian banks cannot be used for deposits and withdrawals in foreign gambling sites.

That's why I use Revolut.

But now Wildsino, who wants to attract Norwegian players, is using Norwegian banks' legal requirements in this cynical way. They know very well that I cannot use a Norwegian bank in this context, Norwegian banks "freeze" money that comes from a foreign casino. I have also not used a Norwegian bank to make deposits in a foreign casino, it would not have gone through. So can someone explain to me what they are doing with my Norwegian bank statement?

Dear Wenche, I've just reviewed your case and am sorry to hear about your struggles with delayed withdrawals. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Wildsino Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Wenche can expect it to be processed from your side. Clarify why the withdrawals have not been processed following your own T&C and why there have been significant delays.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Wenche,

Thank you so much for your time and patience. As per checking your account, we can see we have processed your recent attempted withdrawal request on the 25th and 26th of March.

Regarding your current pending withdrawal request and your future withdrawal requests will be processed as soon as possible.

Thank you for being so patient with us!

We really appreciate it.

Best regards,

Wildsino Team

Hello,

What you say here is actually not true, withdrawals from 26.03 are still unprocessed today 28.03:

Hello Wenche, 

We apologies for the misunderstanding and would like to clarify. The withdrawal request attempted on 23th, 24th and 25th March, were processed and sent from our side on 25th and 26th March. 

We hope his helps clarify the misunderstanding for you.

Best regards,

Wildsino Team

Thank you for checking this issue, Wildsino Casino.

Dear Wenche, please confirm if you have received the withdrawals requested on 23th, 24th and 25th March? How many pending withdrawals do you have at the moment? How much money do you still have on your balance that you are planning to withdraw?

Hello,

I have reviewed the payment history from Wildsino and my bank statement from Revolut. It becomes very confusing when you get such small payouts at irregular intervals, and mistakes are made and the payout does not arrive in the account, but is credited back to the Wildsino account after days/weeks. In the time from the first withdrawal that I requested on 20.2 to today 31.3 I have received 15 payouts totaling NOK 72800. At one point I had NOK 405000 and with that much money in the account most players will not be able to keep their fingers off the barrel and continue playing as I have. This is of course what Wildsino wants and the real reason why they have such low payout limits. I now have NOK 50000 in my account as well as 3 unprocessed withdrawals totaling NOK 15000, i.e. NOK 65000. When I play I constantly experience being thrown out of the game, I rush to go back in and continue playing. Every time I go in after an eviction I win a larger amount, this happens so often that it can't be a coincidence. This was a lot, but I think Wildsino Casino should respect its players and not cynically use all methods to avoid paying out the winnings. I have had larger amounts paid out to my Revolut account before from other casinos, and I don't believe that it is impossible for Wildsino to pay out, for example, NOK 50,000 in one manual withdrawal.

Thank you for clarifying this, Wenche. So it's been a month and 10 days after your initial withdrawal request, and overall, you have received 72800 NOK, which is roughly within the casino limit as they promise to payout 70000 NOK per month for players with Level 1 VIP status. I believe you are still on Level 1? Have you contacted casino support to find out if you are eligible to move to a higher level after your gameplay? Higher levels have higher monthly withdrawal limits.

Do you have any updates regarding your 3 pending withdrawals? Are they still pending or already processed?

Hello and thank you for all the help and support I get from you.

I have received the last 3 payouts, I think it helps a lot that you are involved here. I now have NOK 110000 in my user account and will make withdrawals NOK 5000 daily according to Wildsino's rules. I have been rejected on my requests for manual payouts of a larger amount and I just have to accept it.

To change VIP status I have to deposit money into my account and use bonuses. I am not depositing an unknown amount into an account with NOK 110000 to increase the withdrawal limits to an unknown amount. So I will be patient, make daily withdrawals as often as Wildsino allows and hopefully I will have paid out all the money before summer comes 🙂

Dear Wenche,

We will try our best to help you with all your withdrawal request at the earliest as possible.

Thank you so much for your patience, understanding and co-operation . We really appreciate it.

Best regards,

Wildsino Team

Dear Wenche,

We are happy to confirm that your recent withdrawal has been processed, and the money has been sent from our side on 8th April, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We kindly suggest you to please attempt another withdrawal requests.

Best regards,

Wildsino team.

No problem with Revolut, the money has been credited to my account. But you are pushing me to use my Norwegian bank account. What is the reason for that?

Dear Wenche, could you please update me on your current situation with the withdrawals? How much have you already received?

Hello,

I am very grateful for the follow-up from Casino Guru, I think it is an important piece in relation to Wildsino and their willingness to pay out my winnings.

As I said before, I have my own VIP contact who is ready to help and says that my withdrawal requests will be prioritized. However, I find that I constantly have to contact my VIP contact one or more times to have my withdrawals processed. So there is no automaticity in the fact that customers' withdrawals are processed in Wildsino, customers have to hustle and hustle and hustle before anything happens.

But I've caught myself and no longer gamble away the money in my account, so the payouts are coming slowly but surely (?).

Background info: On 20.2 I won NOK 250,000 and requested the first withdrawal which was then NOK 3,000 since I was unsure of the limits. I played hard for 5 weeks and was up to NOK 405,000 at one point. I haven't played since 3.4 and then there was NOK 110,000 in the account.

This is the current status of payouts from Wildsino:

February 2025: NOK 3000

(Then I didn't get anything else until 13.3 and that was probably after I had contacted Casino Guru)

March 2025: Total NOK 64,800

April 2025: Total per 17.4 NOK 50,000

I have 3 pending withdrawals totaling NOK 15,000 and still NOK 60,000 in my Wildsino account.

Happy Easter and thank you for your follow-up and good help 🙂

Dear Wenche, I hope you enjoyed the Easter Holidays.

Can you please let us know how things are going with your withdrawal requests? Are the withdrawals being processed in a timely manner as per the terms of the casino?

Dear Wenche,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have received a maximum withdrawal for April of NOK 70,000. I have not responded here by the deadline because I wanted to see how things went after the end of May, and when I now try to make a withdrawal, I cannot access my account.

I'm afraid they have closed my account so I can't withdraw the remaining NOK 50,000 that is still in my Wildsino account. I have sent an email to my VIP contact Boryana and asked them to fix this immediately. It would be nice if Wildsino could explain the problem here as well.

Hello again,

The login problem has been resolved and I have made two withdrawals in May, totaling NOK 10,000, leaving NOK 40,000 in my account.

Dear Wenche, have you already managed to withdraw the rest of your funds or are there still any withdrawals pending in your account?

Dear Wenche,

We are happy to confirm that your last withdrawal request has been processed, and the money has been sent from our side 11th May, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We do not see any more pending withdrawal request also any no balance in your account.

Our team wishes you all the best for your future activities!

Best regards,

Wildsino team.

Hello,

After almost 3 months I have finally received payment for everything that was in my account. It has been a roller coaster ride, first great joy at winning such a big prize, then fear of not getting paid the prize and a lot of frustration, probably 100 emails and chats to get the money paid out at all. Every day I had to go into the casino and ask for a withdrawal of NOK 5000, that is 40 times, then send one or two emails for the withdrawal to be processed. I'm not going to complain, I bet NOK 1200 and have received about NOK 200000, but I will never play again at a casino with such a low daily payout limit. Big thanks to Casino Guru, I don't think I would have gotten the money without their involvement and follow-up of Wildsino Caino.

Dear Wenche,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru