The player from Russia had registered at WildRoll Casino and deposited $60, but after playing, his balance had dropped to $47. Following his initial withdrawal and completion of verification, his account was subsequently blocked, and he did not receive any responses from the casino. The complaint was closed due to the player's lack of response to inquiries and requests for additional information. The player retained the option to reopen the complaint in the future if he chose to resume communication.
WildRoll Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: $60
WildRoll Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Translation
I registered at Kazinr on March 22, 2026. I deposited $60. I played Plinko and my balance dropped to $47. I withdrew my money and was asked to complete verification. I completed verification and withdrew my funds again. After that, my account was blocked. The casino isn't responding. Please help.
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear alekssfaf3,
Thank you very much for submitting your complaint.
I’m sorry to hear about your experience and the sudden account blockage after requesting a withdrawal.
To better understand your situation and assist you further, I would like to ask you a few additional questions:
- Could you please confirm the exact balance in your casino account at the moment it was blocked?
- Did the casino provide any reason for blocking your account?
- Have you received any confirmation that your verification (KYC) was successfully completed?
If you have any relevant communication with the casino or screenshots (e.g., account status, withdrawal request, verification confirmation), please feel free to upload them here or forward them to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 weeks ago
Dear alekssfaf3,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
