WildnGo Casino - Player’s account has been closed and winnings confiscated.

First time I was register with wildn'go.live that's is partner with spinex.live casino.

I made my first deposit that's was $300 and than I lost so I make a second one than I keep getting free spin and free spin so I change the bet higher and higher and keep getting free spin the machine was alive keep winning up to $4500 and collect it $4000 but the money after that's can't withdraw cause they told me that's they system have pick up a pattern move by me, and that's is so bullshit they try to tell me that's I was cheat. But any way at the end they kick me out from they casino and also ban me immediately and told me there is nothing for me can do about it or even to negotiate with my winning. So please everyone out there don't ever play at that's casino. Wildn'go.live,spinex.live and they partner.

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Dear Cancer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the online casino. In order to assist you better, I have a few questions to clarify the situation:

• Can you provide the exact date and time when you made your deposits and withdrawals?
• What specific game strategies/patterns were given to you by the casino for the ban?
• Did you receive any communication from the casino after you attempted to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Cancer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru

Dear Cancer,

Based on the additional documents you have provided, we have decided to reopen your complaint.

To proceed with the case, could you please elaborate on my previous questions and provide the requested details in my previous message?

To clarify, which specific game strategies/patterns were given to you by the casino for the ban?

This will help us better understand the situation and move forward with the investigation.

Thank you in advance for your cooperation.

Its was on a KA platform and the games was 1960 Elvis guava

Every time i finish a free game i keep going next step betting and i keep repeating like thats after i finish a freegames and i went up to my bet from $2,50 to $15 i was bet and thats how i won $4000 and from there try to collect the money they start ban me and say i was doing some pattern bet so that i cant get paid end of the story just like thats from them and they just refund my deposit of 2 deposit thats i made $300 &$200 thats was$500. And everytime i try to speak with them on the chat they just fully ignored me..

How long for me to know the result?

Dear Cancer

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Ok,thank you and i cant wait for the result

Hello there,

Thank you Cancer for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask WildnGo Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and the winnings were confiscated.

Thank you!

Come on i have lost a lot money been playing fair and square also need my winnjis to my rent.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter