HomeComplaintsWildnGo Casino - Player’s account has been closed and winnings confiscated.

WildnGo Casino - Player’s account has been closed and winnings confiscated.

Opened
Current status

Waiting for player to reply

3d 11h 50m 23s

WildnGo Casino
Safety Index:Very low

Case summary

The player from Australia made a successful deposit and won $4,500 at Wildn'go.live, but his withdrawal request was denied due to a claimed pattern of play. He was subsequently banned from the casino without a chance to negotiate his winnings.

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5 days ago

First time I was register with wildn'go.live that's is partner with spinex.live casino.

I made my first deposit that's was $300 and than I lost so I make a second one than I keep getting free spin and free spin so I change the bet higher and higher and keep getting free spin the machine was alive keep winning up to $4500 and collect it $4000 but the money after that's can't withdraw cause they told me that's they system have pick up a pattern move by me, and that's is so bullshit they try to tell me that's I was cheat. But any way at the end they kick me out from they casino and also ban me immediately and told me there is nothing for me can do about it or even to negotiate with my winning. So please everyone out there don't ever play at that's casino. Wildn'go.live,spinex.live and they partner.

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3 days ago

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3 days ago

Dear Cancer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the online casino. In order to assist you better, I have a few questions to clarify the situation:

  • Can you provide the exact date and time when you made your deposits and withdrawals?
  • What specific game strategies/patterns were given to you by the casino for the ban?
  • Did you receive any communication from the casino after you attempted to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Cancer has 3d 11h 50m 23s to reply

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