The player from Spain is facing issues with a canceled withdrawal of 1500 after successfully withdrawing 1200. Despite completing the KYC process, their account remains under 'review', preventing any further withdrawal requests for about three weeks.
Wildies Casino - Player's withdrawal is delayed and account is under review.
Opened
Current status
Waiting for player to reply
6d 23h 36m 49s
Wildies Casino
Safety Index 5.2 Below averageCase summary
Discussion
Public
Public
22 hours ago
Translation
Hello, at this casino I initially requested a withdrawal of 1200, which was received. Later, I withdrew 1500. The withdrawal had been pending for a week, and when I inquired about it, they told me to wait longer. I logged back in a few days later and realized the withdrawal had been canceled, and I couldn't create any further withdrawal requests. The casino has been saying for another week that my account is under "review," but the process hasn't progressed, and I've been trying to withdraw the money for about three weeks now. I should mention that I've already completed the KYC (Know Your Customer) process.
Automatic translation:
Public
Public
23 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
23 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildies Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
- When did you complete the verification of your identity and account? Which documents were you asked to provide, and when did you provide them?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
