The player from Germany reported a missing deposit of 50€ and claimed that the site was a scam, as he had provided verification and proof of address multiple times over six weeks. He expressed frustration with unhelpful support that continually requested the same information. The issue was resolved after the player marked the complaint as resolved, indicating that his concerns had been addressed satisfactorily. We acknowledged the resolution and thanked him for his cooperation.
WildFortune.io Casino - Player’s deposit is missing and not resolved.
Resolved
Our verdict
Case closed
Amount: €50
WildFortune.io Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
SCAM SITE!! I have a missing deposit of 50€, I would recommend to nobody to use this site!!! Since 6 weeks they are telling me to prove my transaction which I did now multiple times. I delivered also proof of adress, did verification but still don't receive my money. Please players don't fall for this trap site. They won't cash you out. Luckily I didn't deposit more but still it's about principles. The same will happen to you one day I promise. Support doesn't help at all, doesn't read messages properly, ask over and over again for proofs I already delivered. Just a SCAM!!!
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with WildFortune.io Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise when exactly you made a deposit that wasn't added to your casino account?
- Could you please share a screenshot of the pending deposit from your account?
- Can you please send me the transaction confirmation, together with the bank statement, starting from the date you made the deposit until today? Please send them to my email at [email protected].
- Had you made any successful deposits using the same payment method before the issue happened?
- Have you completed KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
Dear hunt3r2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear hunt3r2,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Natalia
