WilderBet Casino - Player's withdrawal is delayed.

Wilderbet refuses to send my withdrawal it has been pending since february 1st

My account is fully verified they do not answer in their live support or to any emails

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Dear hoshy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the delay? Could you please share with me your most recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I had successfull withdrawals priod to this one,

I was not accumulated by any bonus.

I contacted their live support multiple times and even sen emails but no response.

I have forwarded all the emails to you

Dear hoshy,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello hoshy,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

Dear hoshy,

The casino representative has informed us that the issue was caused by a rare technical problem affecting the communication between their payment processor and their platform.

According to the information provided, your balance has now been restored, and you should be able to submit a new withdrawal request without any further issues.

Please let me know once you have submitted the withdrawal, or if you encounter any difficulties during the process. I will be happy to assist further if needed.

What about the communication from player to casino??

That did not work for months as well.

I am getting tired of casinos that are not taking responibilty and just blames their lousy work on a third party.

Lets be honest here, only reason they even responded is because there is an ongoing complaint against their casino.

It is sad that it needs to go all the way to making a complaint for a casino to do their job correctly

Dear hoshy,

I understand your frustration, and I can certainly see why you feel this way given the length of time this matter has been ongoing.

At this point, however, I would like to focus on the current status of the withdrawals so that we can determine whether any progress has been made.

Could you please let me know whether you were able to successfully submit a new withdrawal request following the cancellation of the previous transactions? Additionally, have you received any funds from the casino since their last update?

This information will help us assess the current situation and determine what further steps may be necessary.

Thank you for your patience, and I look forward to your response.

I have received the funds,

but as mentioned i do not think it is fair that a player needs to take these steps to just receive what is righfully hes/hers.

Thank you casino.guru for helping!!!

Dear hoshy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru