Wild7 Casino - Player believes that their withdrawal has been delayed.

Over a week ago I withdrew $1800 and waited and waited. I tried getting support online to no avail. I emailed my VIP person to no avail. I ended spending it out of frustration 🙁

Then, I withdrew $1000 x 6 times on Feb 14. I received an email saying they deposited $2000 on Feb 15 which is satisfactory. I have won another $1500 since then so I have a total of $5500 waiting to be deposited. I have emailed several times, I even have a VIP rep, but all the answers they give me is what they think I want to hear, not honesty.

They did ask for some documents on Feb 16 and I immediately sent them. They acknowledged the documents are good. It should not take 3 more days after the fact, especially that they have already deposited into my account.

I did receive a deposit of $1000 today (Feb 18 ) and emailed them back asking about the other $4500 with no response.

I also play in "Play Alberta" and when I withdraw, I receive an email immediately saying in process. Within a half hour my funds are in my bank account, no matter how much. I recently withdrew $7000, not one issue on the deposit. NO LIMIT and no excuses.

I honestly hate when casino's play mind games. I used to play on Luxury Casino and quit because their withdrawal process takes forever too. The previous casino (Lucky Fox) before it was renamed wild7 casino at times would complete the withdrawal process within hours. Wild 7 has proven to me there is no accountability.

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Dear safetygal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear safetygal,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear safetygal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru