Wild Robin Casino - Withdrawal of player's winnings has been delayed.

Good evening,

I have submitted a withdrawal request for **€300** from **WildRobin** casino on **10/20/2025** via **Mastercard**. The transaction status remains as of today (10/27/2025) at the **"Processed"** stage, without the payment having been completed.

I have contacted **many times via live chat**, where I constantly receive the same response:

"We apologize for the delay, the accounting department is overloaded with many withdrawals and we have sent a request for resolution."

However, there is **no substantive update or payment schedule**. Furthermore, I have sent **multiple emails to support**, without receiving any response.

The withdrawal has been approved (shown on my profile with a green "Approved" and "Processed"), but the money has not arrived on my card. I have kept **screenshots** of all stages of the transaction as well as conversations with support.

I request the **intervention of Casino.Guru** so that the casino can immediately complete the payment of the €300 to which I am entitled.

Thank you in advance for your help.

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Dear Petro1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account does not need verification beyond that, this is the second withdrawal, the first within 3 business days, it was indeed in my account.

I requested a new withdrawal because they canceled my previous one and well that it was the Bank's choice to cancel while speaking with the bank they told me that there was no such action on the part of the Bank, the same candy continues, be patient and be patient, the financial department is busy and there may be delays, 2 business days have already passed and they still haven't made the slightest move to change the situation, while in their first payment they were the ones who completed it within 2 business days.

Dear Petro1991,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Petro1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Petro1991,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila