Wild Robin Casino - Player’s withdrawals are delayed.

On 17 August 2026, I requested three withdrawals of €500 each, for a total of €1,500. These withdrawals are still pending and have not been processed.

My Wild Robin account currently contains approximately €38,000 in real-money funds. These winnings were not obtained with an active bonus. My Level 2 account allows me to have three active withdrawal requests at the same time.

I have cooperated with the casino’s verification requests. The bank account used for the withdrawals is my own business bank account, and Wild Robin has successfully paid previous withdrawals to this same account. Despite this, the current withdrawals remain unresolved and I have not received a clear payment date.

I have contacted Wild Robin and asked for clarification, but so far I have only been asked to wait. I am concerned because a substantial balance remains in my casino account while even these three €500 withdrawals are not being processed.

I kindly ask Casino Guru to help obtain payment of the outstanding €1,500 and a clear explanation and reasonable payment schedule for accessing the remaining balance.

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Dear Wilco,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Do I understand correctly that you have used the same withdrawal method in the past:
• Can you please attach a screenshot of your withdrawal history in this thread so we can review it?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

My last successful €500 bank-transfer withdrawal was requested on 27 July 2026 at 21:13 and completed on 15 August 2026. It took 19 calendar days. I used the same bank-transfer withdrawal method. Please see the attached screenshots showing the completed €500 withdrawal.