Wild Robin Casino - Player’s withdrawals are delayed.

On 17 August 2026, I requested three withdrawals of €500 each, for a total of €1,500. These withdrawals are still pending and have not been processed.

My Wild Robin account currently contains approximately €38,000 in real-money funds. These winnings were not obtained with an active bonus. My Level 2 account allows me to have three active withdrawal requests at the same time.

I have cooperated with the casino’s verification requests. The bank account used for the withdrawals is my own business bank account, and Wild Robin has successfully paid previous withdrawals to this same account. Despite this, the current withdrawals remain unresolved and I have not received a clear payment date.

I have contacted Wild Robin and asked for clarification, but so far I have only been asked to wait. I am concerned because a substantial balance remains in my casino account while even these three €500 withdrawals are not being processed.

I kindly ask Casino Guru to help obtain payment of the outstanding €1,500 and a clear explanation and reasonable payment schedule for accessing the remaining balance.

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Dear Wilco,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Do I understand correctly that you have used the same withdrawal method in the past:
• Can you please attach a screenshot of your withdrawal history in this thread so we can review it?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

My last successful €500 bank-transfer withdrawal was requested on 27 July 2026 at 21:13 and completed on 15 August 2026. It took 19 calendar days. I used the same bank-transfer withdrawal method. Please see the attached screenshots showing the completed €500 withdrawal.

Hello Kristina,

On 5 September, the three pending €500 withdrawals were credited. I appreciate this progress, but the underlying problem is not resolved.

I currently have €37,500 available in my WildRobin account and another €500 withdrawal pending. Therefore, €38,000 still remains to be withdrawn. At the current limits of €500 per 24 hours and €7,000 per month, this will take approximately six months, even without further delays.

I want to withdraw my existing real-money balance and do not intend to make further deposits or place further wagers. I have already lost approximately €15,000 of my original winnings while the withdrawal process was ongoing.

Please keep the complaint open and ask WildRobin to:

1. Provide an accelerated/manual payout or a concrete and reliable payment schedule for the remaining €38,000.

2. Confirm that no further wagering, deposits or gaming activity is required to withdraw my existing real-money balance.

3. Process my current and future withdrawal requests consistently and without avoidable delays.

I will continue requesting €500 withdrawals within the stated limits and will not cancel them.

Thank you very much for your reply, Wilco. Have you tried contacting the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hello Kristina,

I have just sent the relevant correspondence and screenshots to your email address.

Please let me know if you require anything else.

Kind regards,

Wilco

Dear Wilco,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Wilco,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Robin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Wilco,

Casino has contacted me, that due to some temporary technical issue, they cannot access the thread, so they asked for your email address.

I did let them know, so hopefully, they will respond soon.