The player from Germany had three pending withdrawal requests of €500 each that had been waiting since October 10th, 2025, and he had not yet received any funds from Wild Robin Casino. The issue was resolved after the player confirmed that all payouts had been completed. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.
Wild Robin Casino - Player’s withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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4 months ago
Translation
Hello, I have three pending withdrawals of €500 each. The requests were submitted on three different days. Unfortunately, I've been waiting at Wild Robin Casino since October 10th, 2025. I would appreciate your help.
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4 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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4 months ago
Dear Striker235,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Wild Robin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 months ago
TranslationHello, I haven't made any withdrawals from this casino yet. Verification wasn't required and wasn't requested. Winnings were achieved with an active bonus.
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4 months ago
TranslationHello, all payouts have been completed! Thank you.
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3 months ago
Dear Striker235,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
