Wild Robin Casino - Player's withdrawals are delayed.

I've requested three withdrawals since August 13, 2025. I ask daily when I can expect them. Always the same answer...It's been a bit delayed, don't worry, be patient. But after 24 days, I'm running out of patience.

Please help me,

• these are my 1st withdrawal request at this casino,

• no verification required yet in my account,

• I'm playing with real money

• I'm never use any bonus

I'm attached screenshot

Please help me

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you select the same payment method for your withdrawal request as you used for depositing money into the casino?

When was the last time you communicated with the casino regarding the delay in processing your payment? How did they explain this delay?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Thank you so much,

What types of games did you play? Were they slots, live casino games, or did you place bets on sports? Yes slots casino

Did you select the same payment method for your withdrawal request as you used for depositing money into the casino? Yes same

When was the last time you communicated with the casino regarding the delay in processing your payment? How did they explain this delay? Daily contact they said working on withdrawal request but already 25 days complete,

Kindly please forward my complaint I want to know why they not giving my withdrawals,

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Thank you for your patience and cooperation.

Email not sending so I'm attached screenshot in this chat ,

Thank you very much, Robbrt, for providing all the necessary information. I will now transfer your complaint to my colleague Barbora ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I have email problem,

I have no access to my registration email so I want to change my new email address,

Please help me,

Kindly please ask the wild robin casino team to update my ticket request,

Your request (34656489) has been updated. To add additional comments, reply to this email.

I'm complete my verification still wild robin casino not change my new email,

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Wild Robin Casino representative to join this conversation.

Dear Wild Robin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear all,

We appreciate your patience.

We would like to inform you that the mentioned withdrawal requests were successfully completed from our side on 10.09.2025, and we are working on the current requests.

Best regards,

WildRobin Team

I'm asking for my new email change,

Please change my new email,

This is ticket request number -

Your request (34918629) has been updated. To add additional comments, reply to this email.

Dear team ,

Today I received my 3 more withdrawal request,

So I have received 6 withdrawal for 500€ till date,

I still have 2800 € for withdrawal ,

Kindly please approve my today current and future withdrawal request as soon as possible,

Please approve my future withdrawal request

Dear Wild Robin Casino Team,

Thank you for your reply regarding the player’s withdrawals. I would also like to kindly ask you to review the player’s request to update their email address (ticket no. 34918629) and provide us with an update on its current status.

We appreciate your cooperation

Best regards

Dear Player,

Thank you for keeping us updated. Please note that we can see all of your messages here in the complaint thread. This platform is not a live chat, and both sides (the casino and our team) have up to 7 days to reply to each message.

To keep communication clear and efficient, kindly wait for the casino’s response regarding your withdrawal and email change request. We understand this situation is frustrating, but sending repeated short messages will not speed up the process.

Best regards,

Barbora

Dear all,

We appreciate your patience.

Barbora, we would like to inform you that we sent an email letter for you.

Robbrt, please try to request withdrawals one more time.

Best regards,

WildRobin Team

This is totally froud from the Wildrobin casino

Yesterday I received email that my account is closed

Why close,

Why you doing froud with me

Dear WildRobin Team,

Thank you for your message. I would like to kindly let you know that I have not received any email on my side. Could you please resend it to [email protected]?

Looking forward to your reply.

Best regards,

Barbora

Dear all,

We appreciate your patience.

Barbora, we are sorry for any inconvenience caused. We would like to inform you that we have sent new email - letter.

Best regards,

WildRobin Team

Please unlock my account

Dear Player,

Thank you very much for your patience. Please note that I am already in communication with the Wild Robin Casino team outside of this thread regarding your case. As soon as I receive their clarification, I will update you here immediately.

Best regards,

Barbora

Please activate my account

Dear all,

We appreciate your patience.

We would like to inform you that we are currently working on the request with the highest priority.

Once it is done we will inform you immediately.

Best regards,

WildRobin Team

Kindly please activate my account

Dear Robbrt,

Thank you very much for your patience. Please note that I am already in communication with the Wild Robin Casino team outside of this thread regarding your case. As soon as I receive their clarification, I will update you here immediately.

Best regards,

Barbora

Please help

Dear all,

Thank you very much for your continued patience and understanding.

Please be assured that your request is being handled with the highest priority by our team. As soon as the process is completed, we will notify you immediately.

Kind regards,

WildRobin Team

I'm asking please unblock my account

Hi Wild RobinTeam,

I contacted you via email and just wanted to check if you received my message. Could you please confirm?

Thank you,

Barbora

Dear all,

We appreciate your patience.

Barbora, we would like to inform you that we have replied to your email letter.

Best regards,

WildRobin Team

Dear Casino,

Thank you for your cooperation. I’ve received your message.

Dear Player,

Did the casino get in touch with you? Were you able to resolve the matter or agree on next steps?

Best regards,

Barbora

No

Dear Player,

I wanted to let you know that I’ve raised a casino request about the delays. Thanks for your patience, and we appreciate your understanding.

Best regards,

Barbora

Dear Barbora,

We have replied to your email and we will be waiting for your further updates.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Best regards,  

WildRobin team.

Dear casino,

Thank you for your update.

I would like to inform you that I will need to extend the timer, as we are still finalizing our internal evaluation. I will get back to you with further updates as soon as the review is completed.

Thank you for your understanding.

Best regards,

Barbora

Dear Player,

After reviewing the latest information, I believe the most effective next step would be to arrange a verification video call. This would help clarify the situation and allow the casino to proceed with your case more efficiently.

Could you please confirm whether you agree to a video call and let us know when you would be available for it?

Thank you for your patience and understanding.

Best regards,

Barbora

Yes

Dear Player,

Thank you for your confirmation. To proceed correctly, could you please clarify whether you have already completed a verification video call with the casino? This information will help us ensure that the next steps are handled properly.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Robbrt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Barbora