Wild Robin Casino - Player’s withdrawals are delayed.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal of funds from the casino.

To better assist you, could you please provide some additional information regarding your situation? Here are some questions that may help clarify the issue:

• Was there any specific reason given for the delays in processing your recent withdrawal requests?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• How long did it take for your first successful withdrawal request to be processed and paid out?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Withdrawalhelp,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Wild Robin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Wild Robin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear all,

We appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

WildRobin Team

Thank you to the casino representative for the response and the information provided.

I kindly ask you, Withdrawalhelp, to confirm whether the withdrawal has been successfully received. I understand that such delays can be frustrating, and I appreciate your patience while we work towards a resolution.

Thank you for the information. Please continue to keep me updated and, if possible, provide supporting documents or evidence as well.

Thank you for your response, Withdrawalhelp. Please note that we allow the casino up to two weeks to process each payment. I will keep this complaint open, and if no progress is made within that timeframe, we will intervene. In the meantime, let’s stay optimistic. I truly hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience, and kindly keep me informed of any further updates.

I kindly ask the casino representative to clarify the status of this withdrawal and provide any necessary updates.

Dear Withdrawalhelp,

We assure you we will try our best to process all your withdrawal request as swiftly as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

WildRobin team.

Dear Withdrawalhelp,

Thank you for your message. To better understand your situation, could you please clarify how much you have already been able to successfully withdraw from the casino? This information is important for me to evaluate your case properly.

Hi Withdrawalhelp, sorry to hear about your situation. I’d really like to understand better what happened, so could you share a bit more detail with me?

Hi, thank you for the update. I would like to ask if you have received any new information regarding your account closure. It seems unusual that the casino would close your account without providing any explanation, and I would appreciate it if you could keep me informed about any developments.

Hi there,

I’m currently trying to get in touch with the casino outside this complaint thread to gather some additional details about the situation. In the meantime, please stay patient while we wait for their response.

Hello Withdrawalhelp,

I have contacted the casino regarding your case, but I’m still waiting for their response. I’ll let you know as soon as I receive any update from their side.

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority.

Best regards,

WildRobin Team

Kindly please refund my all money otherwise unlock my account

Hello there,

Do you have any update regarding your case? Please let us know if there has been any progress. I’ll be extending the timer by one more week.

Thank you, and thanks to the casino for the previous update.

Dear Withdrawalhelp,

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We assure you we will try our best to provide you with an update as swiftly as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

WildRobin team.

Hello everyone,

Thank you for your patience and for the update from the casino representative.

I would kindly like to ask you to remain patient a bit longer while we wait for the next steps. Withdrawalhelp could you please confirm if you have been in contact with the casino outside of this complaint thread?

Since we haven’t received any recent replies from you, please note that if there is no further update soon, we may proceed to close this complaint.

Thank you for your cooperation and understanding.

Dear Withdrawalhelp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru