The player from Norway had been undergoing a prolonged KYC process for two weeks after requesting multiple withdrawals totalling 3x500 euros. Despite submitting various documents, the casino had continued to request additional information, causing delays in processing his winnings. The issue was resolved as the casino had actively worked towards addressing the player's concerns, undergoing rigorous KYC verification procedure, leading to a resolution of the original complaint. The player was advised to log any new withdrawal issues as a separate complaint, if necessary.
Wild Robin Casino - Player's withdrawal process is delayed.
Resolved
Our verdict
Case closed
Amount: €7,000
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
6 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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6 months ago
Hello!
I've got my account back now, but the hacker has already withdrawed 4500 euro - Its 7000 euro left on the account (I had a total of 11500 euro on the account before it got hacked). How was they even able to withdraw money from the account? I see that they used crypto withdrawal (USDTether TRC20). Ive never even deposited with crypto, so how have they been able to withdraw with crypto then?
Its also currently blocked for withdrawals on the account
