The player from the United Kingdom requested a withdrawal six months ago from Wildrobin, but has not received the funds. Despite multiple attempts to contact the casino for updates, he only receives excuses and is told to wait longer.
Wild Robin Casino - Player's withdrawal is delayed for six months.
Opened
Current status
Waiting for player to reply
4d 14h 48m 29s
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
5 days ago
I have tried to contact Wildrobin many times regarding this withdrawal. I had checked many times up to a month after the withdrawal was processed which never did arrive. All I kept on getting was excuses and to give more time, it never arrived
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
