The player from the United Kingdom had requested a withdrawal six months ago from Wildrobin but had not received the funds. Despite multiple attempts to contact the casino for updates, he only received excuses and was told to wait longer. The player failed to respond to the Complaints Team's inquiries and reminders seeking further information to investigate the issue. Consequently, the complaint was closed due to lack of response, with the option for the player to reopen it if he chose to resume communication.
Wild Robin Casino - Player's withdrawal is delayed for six months.
Closed
Our verdict
Player stopped responding
Amount: £300
Wild Robin Casino
Safety Index:Above averageCase summary
Discussion
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4 weeks ago
I have tried to contact Wildrobin many times regarding this withdrawal. I had checked many times up to a month after the withdrawal was processed which never did arrive. All I kept on getting was excuses and to give more time, it never arrived
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Dear DizDave666,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
