Wild Robin Casino - Player's withdrawal is delayed.

Still waiting on a withdrawal for more then a week same responses every time and never tells me how longer it’s going to take

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Yes it’s been 2 weeks now and nothing is being done just saying that I need keep waiting cause everyone is delayed

I don’t believe I’ll ever see my withdrawal

Thank you for your responses.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

No I have not ever gotten a withdraw prior to this, they have not yet asked for verification said it’s not required as I asked where to upload verification and said not yet required at the moment, money was from a deposit bonus and I wagered thru it I only played slots it’s been since 4th September I requested a withdraw and nothing yet

Please forward me the most recent communication between you and the casino regarding the delay in processing your payment at veronika.f@casino.guru. Thank you for your cooperation.

Hi I have sent thru, it’s always the same response it will be done as soon as possible and they have left a note to the team, I believe it’s a scam and it will never pay out and want the casino shut down honestly before it happens to more people, I don’t get why they take deposits without delays but it’s delayed 4 weeks to withdrawal, and nothing on website about delays for people to know to avoid depositing, or else a lot of people would not deposit knowing it could be a few months before withdrawals are paid out, I strongly believe they need to either warn people delayed withdrawals by months or be closed.

Dear HSkeen5789,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

WildRobin team.

4 weeks and now it says withdrawals are blocked so I don’t know how I’m going to get my pending withdraw

Thank you very much, HSkeen5789, for providing all the necessary information. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello HSkeen5789,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Wild Robin Casino into this conversation.

Dear Wild Robin Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction and why are HSkeen5789 withdrawals blocked ? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

I finally got it after almost 6 weeks should be warning on site

Dear HSkeen5789,

We're glad to hear that delayed payment you have been waiting for, has been delivered and resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru